Privacy Policy

Effective Date: January 1, 2025

Toilet Fix Rosemead respects your privacy. When you call us, fill out a form, or browse our website, you share information with us - and we want you to know exactly what we do with it. This policy explains what we collect, why we collect it, and the choices you have. If anything here is unclear, just call us at 03117873270 and we'll walk you through it.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, and the service address where you need toilet repair. When you describe the problem - a running toilet, a leak, a weak flush - we note those details so our technicians arrive ready.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, the pages you view, and how long you stay. We use this to understand what's working on our site and what isn't.

How We Use Information

We use your contact details to schedule your repair, confirm appointments, and send updates about your service. If you call us, we may follow up by phone or text to make sure the job got done right.

We use website data to improve our pages, fix broken links, and make it easier for Rosemead homeowners to find us. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies - small text files stored on your device - to remember your preferences and keep the site running smoothly. Some cookies are essential for basic functions like page navigation. Others help us understand how visitors move through the site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at 03117873270 to book service.

Analytics and Third-Party Tools

We use analytics tools, such as Google Analytics, to see how people find our website and which pages they visit. These tools collect anonymous data like your approximate location, browser, and pages viewed. They do not identify you by name.

We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access the information needed to perform their service, and they are required to protect it.

Data Sharing and Disclosure

We share your information only when it helps us serve you. That means our technicians and office staff see your name, address, and repair details so they can do the job. We may share data with trusted vendors who help us run our website, schedule appointments, or send messages - but only the minimum needed.

We will disclose information if the law requires it, such as in response to a subpoena or court order. We do not sell, rent, or trade your personal information for marketing purposes.

Data Retention

We keep your contact and service records for as long as needed to handle your repair, follow up on warranty work, and meet our legal and accounting obligations. When that time passes, we securely delete or anonymize the information.

Website analytics data is kept in an aggregated form and does not identify you personally.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access for employees, and encrypted connections where appropriate.

No method of transmission over the internet is 100% secure, but we work hard to safeguard what you share with us. If you ever have a concern about your data, call us right away at 03117873270.

Your Rights

You can ask us what personal information we hold about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time by telling us on the phone or using the unsubscribe link in an email.

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to request deletion. We do not discriminate against anyone who exercises these rights.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please call us at 03117873270 and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

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